ReliaTel enables SMBs to virtually eliminate voice mail and call center downtime by monitoring and managing the health and performance of these critical business resources. Through ReliaTel, SMB technicians have greater visibility and control over their call center assets, and can better deliver the necessary reliability their business demands.

Monitor All Aspects of the Call Center Infrastructure
In a single, intuitive solution, ReliaTel monitors all components of your mixed contact center technology environment. ReliaTel manages all types of PBXs, Central Office (CO) telephone switches, IP Telephony and VoIP network systems, voice mail servers, key systems, environmental devices, network devices, call center devices and adjunct devices. Simply put, ReliaTel enables superior quality control in a hectic, change-centric environment.

A Proactive Approach to Monitoring
Call centers can be the lifeblood of SMBs, delivering critical customer support, selling goods and services, and operating as a pivotal profit center. It is imperative that proactive, real-time monitoring like ReliaTel’s is used to deliver the specific problem warning and granular performance measures from all valuable call center resources.