ReliaTel enables SMB telecommunications professionals to easily and effectively monitor and manage their PBXs, voice mail servers, and adjunct voice devices from any vendor or manufacturer to ensure continuous reliability. ReliaTel’s platform-independent design manages all types and sizes of PBXs, CO switches, and associated voice devices, unifying the management of all business-critical assets. Through ReliaTel, SMBs can be confident their voice resources are perpetually operating at peak performance to deliver the best possible voice service levels to both your organization as well as your customers.

ReliaTel Unified PBX Management will automatically:

• Enable technicians to remotely access PBXs anywhere in the world – through a single interface – to perform diagnostics, resolve problems, and maintain peak service levels
• Detect and analyze all PBX device faults, alarms, and performance issues and display alarms at the designated command center or NOC
• Resolve and clear routine alarms without human intervention
• Immediately notify appropriate staff of the alarm
• Issue test commands to ensure continual PBX health and operation
• Initiate recovery processes, remote reboots, restarts, or recycle power to restore operations
• Perform routine scheduled maintenance and procedures, freeing staff for higher priority projects and activities
• Update or change PBX passwords on a scheduled basis to ensure security
• Generate statistical alarm, performance, and traffic reports to identify hot spots, capacity bottlenecks, maintenance issues, and key metrics