ReliaTel provides an unparalleled variety of voice traffic and performance reports, as well as analytical tools. Through these reports, your telecommunications department can proactively assess voice system performance, call handling, peak call volume, trunk utilization, and a wide variety of associated statistics to ensure uninterrupted services to your business and its customers. ReliaTel’s statistical analysis and reporting provides strategic planning tools to assess capacity of current voice resources, and trends in voice resource utilization, which can be applied to anticipate future voice resource needs. This helps SMBs plan for expanding business communications needs, and budget accordingly.

With its robust reporting capability, ReliaTel enables users to quickly and easily produce comprehensive statistical reports detailing the alarm activity, performance trends, voice traffic and trunk utilization, CDR, and capacity planning data for all ReliaTel managed systems, servers, PBXs, VoIP, IP telephony and network devices.

Generate a Variety of Standardized and Customized Reports
Users can easily produce and analyze critical operational, performance, and capacity data such as:

• Recurring problems and alarm statistics
• Problem frequency and relationships
• Operational bottlenecks and hot spots
• User Activity and Access Data
• Voice, data, and network performance metrics and trends
• Call handling patterns and issues
• Peak call volume and busy hour
• Call detail records
• Trunk analysis, utilization, and recommendations
• Capacity planning data and statistics

Leverage Reports for Capacity Planning
You can leverage ReliaTel’s reports to assess overall operational health, better plan hardware and infrastructure upgrades, and even identify if your voice environment is over-trunked, (thereby costing you more than it should, based on utilization levels). SMBs can also use ReliaTel to analyze just how many trunks you need, and configure your voice infrastructure accordingly – potentially saving thousands of dollars of needless expense each month.