ReliaTel provides a unified, vendor-independent way to monitor and manage the diverse voice networks and technologies customers rely on. Through ReliaTel’s voice traffic performance reporting, MSPs can ensure customers’ voice service levels are aligned with customers’ voice technology needs and business objectives. Beyond routine alarm reports and typical network metrics, ReliaTelprovides customized voice traffic reports for each customer’s environment, based on each customer’s needs.

Develop Value-Added Services
MSPs can leverage ReliaTel to develop value-added services that create competitive advantage. You can use ReliaTel to establish and maintain the customized thresholds necessary to deliver quality voice services and efficient voice network operations for each individual customer. Once established, ReliaTel’s full suite of reporting provides the actionable data MSPs require to ensure compliance with customer’s voice service level agreements.

Report With Confidence
ReliaTel turns the PBX, VoIP, IP Telephony, and voice network information gathered into intuitive, customer-specific reports. MSPs can leverage these valuable documents to:

• Demonstrate the quality and capability of the managed services delivered
• Identify additional opportunities for technology upgrades and expansion
• Pinpoint ways to optimize customer’s operations and reduce customer’s overhead