Your capacity to achieve the service levels to which you commit is a critical success determinant. Can you deliver what you say you’ll deliver? Are you consistent and reliable? Is your service-offering compelling and valuable?

Furthermore, you can repackage this data and deliver on a customer-specific level, which can serve as bona fide proof of your success in meeting service-level commitments. ReliaTel makes MSP service level management significantly more efficient – in terms of workload and costs – by providing a browser-based, one-stop window through which MSP administrators can:

• Monitor customer-specific service levels through an intuitive dashboard
• Maintain visibility and proactively manage services levels with SLA alarming and notification
• Reduce operating costs