Through ReliaTel’s browser-based interface, MSP administrators can easily diagnose and troubleshoot detected faults by browsing and/or searching the complete ReliaTel message and activity log. These logs document the precise recorded condition and activity of the troubled device – as well as ReliaTel’s own interactions with the problem system. This wealth of data provides users with the information necessary to:

• quickly pinpoint performance degradation and problems, as well as their cause
• immediately initiate corrective actions
• rapidly re-establish peak service levels

Detect Performance Faults Without Additional Overhead
ReliaTel supports a wide variety of connectivity options to managed devices based on the type of device, infrastructure, or environment managed. ReliaTel’s unique, “agentless” design provides non-intrusive performance monitoring and metric collection without additional overhead, numerous agents to manage or security concerns.

To further support your need to maintain peak performance, ReliaTel monitors the physical environment in which systems and networks operate including:

• thermostats
• humidistats
• sensors
• contact closures
• security devices