ReliaTel enables MSPs to improve the quality of customers’ voice systems operations through robust call data record (CDR) analysis and reporting. ReliaTel analyzes CDRs to identify key traffic trends, call patterns and call volume versus capacity. Using ReliaTel CDR analysis, MSPs gain better visibility into the customer’s voice operations, and how well the customer’s voice network is performing.

ReliaTel provides vendor-independent CDR analysis and reporting that enables MSPs to utilize a single solution across their entire customer base. It offers a comprehensive statistical reporting on PBX and IP-based CDRs in a way that clearly demonstrates a customer’s current susceptibility to call-related problems.

Identify and Address Issues More Efficiently
Customers count on MSPs to identify the vulnerabilities and risks within their voice environment. Analyzing CDR data for specific patterns, ReliaTel quickly identifies potential call fraud, or misuse that can significantly threaten a customers’ business. If someone calls in a threat of violence, ReliaTelcan tell your customers (and the authorities) the source of the call. If an employee is using toll-free phone numbers for inappropriate personal use, ReliaTelwill let you know. All of this can foster customer retention and trust in your solution.