ReliaTel provides direct “cut-through” access to both local and remote VoIP, PBX, IP Voice, and IT Network components and applications through the secure, web-based ReliaTel Management interface.
Telecom, IT, and Network staff effectively control the entire business infrastructure through ReliaTel’s extensive remote access capabilities, including:
- VoIP & Voice Network Remote Access & Control
- PBX & IP PBX Remote Access & Control
- CO Switch Remote Access & Control
- IT / IS Data, Network, & System Remote Access & Control
- Application & Infrastructure Remote Access & Control
Direct access capabilities empower staff to remotely control components as if they were co-located with the managed asset, providing the deepest level of remote management to:
- Analyze & Diagnose Faults & Errors
- Resolve Problems and Initiate Recovery
- Remotely Reboot, Restart, or Reinitialize Systems, Applications, or Services
- View & Interact with System or Component Reboot Sequences
- Correct BIOS, INIT, or BOOT Settings to Resolve Core Operating System Issues
- Remotely Analyze & Diagnose SLAs & Performance Metrics
- Control and Recycle Power Supply to reset components
- Perform both Preventative and Emergency Maintenance
- Remotely Administer & Configure Systems, Applications, and Services
ReliaTel’s unique out-of-band access capabilities provide the most powerful tool to rapidly diagnose and resolve infrastructure problems that impact service and quality. When network connections are lost or down, ReliaTel provides the lifeline “cut through” access necessary to initiate reboots, restarts, or the critical recovery actions necessary to restore service.
Additionally, ReliaTel maintains complete logs of all remote actions to ensure accountability and provide historical trending and reporting. These logs are invaluable for both auditing purposes as well as management reporting such as problem frequency, problem duration, and Mean Time to Repair statistics.
Centralized Remote Access Increases Security and Reduces Maintenance
ReliaTel acts as a centralized, secure remote access point to all managed devices and applications. Utilizing a comprehensive permission structure, ReliaTel eliminates the need for users to know and use individual device passwords, thereby reducing potential threats and increasing security. Through the ReliaTel Management GUI, authorized users access managed devices through the device maintenance port, or connect directly to device applications (via telnet, SSH, dial up, etc,) to securely perform diagnostics, maintenance, or recovery operations. In addition, ReliaTel periodically performs automated device password changes to further control device access and reduce password maintenance.
ReliaTel Remote Access & Control Delivers Significant Advantages & Benefits:
Through the ReliaTel Remote Access and Control Capabilities, Telecom, IT, and Network staff will:
- Reduce the Mean Time to Repair for critical issues and problems
- Speed restoration of optimum service levels before users are impacted
- Expedite routine maintenance activities and procedures
- Reduce the need for on-site skilled personnel at remote locations
- Reduce travel to and from remote problem sites
- Foster greater productivity from the existing staff
- Save money and improve the overall business bottom line
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