ReliaTel’s Interactive Knowledge Base puts crucial VoIP, PBX, IP Voice, and IT network information directly at the fingertips of IT, Telecom, and Network staff. Through the customizable Knowledge Base, staff instantly access data on all monitored assets including:
- VoIP and IP Voice Network Alarms, Configuration, Maintenance, & Documentation
- PBX Alarms, Diagnostics, Maintenance, & Documentation
- Call Center Alarms, Diagnostics, Configuration, Maintenance & Documentation
- IT Infrastructure Alarms, Diagnostics, Configuration, Maintenance & Documentation
The ReliaTel Knowledge Base expedites troubleshooting, problem resolution, and preventative maintenance, providing staff with installation-specific asset details including:
- Asset Specifications & Configuration
- Alarm Details & Diagnostic Tips
- Software Version levels
- Manufacturer & Model Numbers
- Circuit IDs
- Serial Numbers
- Patch Levels
- Procedures, Policies, and Instructions
- Industry, Vendor, or Site Documentation
- Street Address
- Phone Numbers
- Vendor Contact Information
- Warranty Information
- Assigned Tech and Tech Notes
- Memory, Disk Size, OS Levels, etc.
- Device Maintenance Schedules & Records
- Links to Relevant Third Party Documentation or Online Resources
Using the ReliaTel Knowledge Base, Telecom, IT, and Network staff have an invaluable resource to decrease average Mean Time To Repair (MTTR), minimize service degradation, and increase overall service levels and reliability across the infrastructure. |
