ReliaTel Unifies PBX, VoIP, IP-Voice Monitoring, Management for Avaya, Nortel, Cisco, Siemens, etc.

Unified VoIP, PBX, IP Voice, and IT Data Network Management and Monitoring

ReliaTel provides platform-agnostic, vendor-independent management across diverse VoIP, PBX, and IP telephony networks, CO switches, and IT data networks to deliver:

Unified TDM, VoIP, and IP Network System Management
End-to-End Converged Voice Network Management and Visibility
End-to-End IT/IS Data Network Management & Visibility

ReliaTel eliminates the need for expensive, manufacturer-specific hardware, software, or monitoring services, enabling IT and Telecommunications departments to consolidate and unify the management of diverse and often geographically isolated technology assets and resources.

By increasing operational visibility across multi-platform Voice, IP, and IT networks, ReliaTel ensures top service levels across the entire Voice and IT network infrastructure.

Consolidated, Web-based Global Management Portal
The ReliaTel Web-based interface provides a dynamic, “Single Pane of Glass” management portal to the entire physical and logical infrastructure. Through ReliaTel, voice and IT network staff instantly access and utilize complete infrastructure status, health, and performance information including:

Faults, exceptions, anomalies, alarms
Device health and status details
Granular and global performance metrics
Event, user, and device logs and diagnostics
Infrastructure Knowledge Base
Network availability and throughput
Voice Network quality and reliability
Automation processes and results
Operational trends and analysis
Problem resolution status and information
Maintenance issues and schedules
Management, Performance, Voice Traffic, and Capacity Planning Reports

Interoperability Maximizes ROI
ReliaTel’s open, scalable design easily interfaces and interoperates with most any third party application or system, including:

Network Management solutions such as HP OpenView, NetCool, or Tivoli
Help Desk and Trouble Ticket solutions such as Remedy
ERP and CRM solutions

ReliaTel automatically generates trouble tickets and populates alarm information directly within trouble ticketing systems to provide complete event details and status. In addition, ReliaTel automatically updates open trouble tickets as alarm, event, or performance status changes.

Through ReliaTel integration and interoperability, maximum productivity and efficiency can be achieved across all assets and applications to deliver the maximum ROI throughout the entire business infrastructure.