The ReliaTel Performance Dashboard delivers a dynamic, graphical view of both granular and aggregated performance metrics and Key Performance Indicators (KPIs) throughout the VoIP, PBX, IP Voice, and IT network infrastructure.

Through the dashboard, Management, Operations, and Network staff have continuous visibility into business-critical infrastructure metrics including:

• VoIP and Converged Network Performance and Response Analysis
• VoIP Network Quality, Traffic, and Capacity Trends
• PBX Performance, Traffic, and Call Handling
• Contact Center Performance and Availability
• IT System Health, Performance, Response, and Availability
• IT Network Performance, Throughput, and Availability
• Application Performance Thresholds, Response Analysis, and Availability

Real-time performance metrics are analyzed based on customizable threshold ranges, and continuously presented using multi-zoned gauges that reflect optimum, cautionary, and critical performance levels. Alarming is automatically triggered when performance metrics reach levels outside established thresholds, and automated notification is initiated to immediately alert staff of potentially adverse conditions.

Wide Range of Metrics Analyzed and Presented...
Virtually any metric specific to a huge spectrum of devices and applications can be analyzed to provide meaningful performance data specific to both the Voice and IT business infrastructure. Voice Professionals monitor PBX, VoIP, and IP Telephony Servers, Gateways, Routers, Voice Mail Servers, Contact Center elements and more for metrics such as:

• Grade of Service
• Delay, Jitter, Latency
• MOS / MOS Score
• Blocking
• Processor Load, Utilization

IT professionals monitor IT & Application Servers, Exchange Servers, Databases, Routers, Network Elements, Environmentals and more for metrics such as:

• CPU Usage, Load
• Wait I/O
• Memory Usage, Errors
• Free Memory
• Disk Usage, Errors, Space
• Disk Queue
• Database Disk Usage
• Response Time
• Temperature, Humidity, Sensor status, Contact closures

All performance metrics analyzed are available for customized reporting through the ReliaTel Performance Reporting facility.

A Customizable, Personal Dashboard Portal...
The Dashboard is highly configurable to display the exact metrics in the exact format desired, providing the ideal performance portal for Management, Operations, and Network staff. Through the ReliaTel Performance Dashboard, Voice and IT professionals gain:

• Real visibility into current performance levels measured against business-specific operational metrics and established performance thresholds
• Early indicators of performance problems developing at the individual element level as well as the aggregated operational level across the entire infrastructure
• Actionable performance trend information within the context of business needs and service level compliance targets

The Performance Dashboard is available directly on users’ desktops within the ReliaTel Management GUI for immediate access anytime during a user's session. Also available in a full-screen mode, the Dashboard can be displayed on the large wall screens found in most NOC environments.