ReliaTel provides expert fault management and availability monitoring for the entire, multi-platform VoIP, PBX, IP Voice & IT Network infrastructure from Cisco, Avaya, Nortel, Siemens, NEC, Microsoft, Sun, and many more.
ReliaTel delivers comprehensive capabilities to monitor and manage:
- VoIP Network Faults, Availability, Quality, Traffic & Performance
- IP Telephony Faults, Quality, Traffic & Performance
- PBX Faults, Alarms, Performance, and Traffic
- IT Network Faults, Availability, Traffic & Performance
- IT System and Server Faults, Availability, Health & Performance
- Contact Center Faults, Performance, & Availability
- Application Faults, Availability & Performance
All aspects of the Voice and Data infrastructure are monitored in real time. Each message, condition, and performance metric is analyzed to determine its potential impact on the overall service levels of the voice and data environment, and then logged in the ReliaTel database.
ReliaTel operates both in-band and out-of-band, proactively monitoring both networked and non-networked elements to ensure un-interrupted management of the entire infrastructure – even when the network is unavailable or down — increasing the overall availability and reliability of crucial business services.
Customizable Fault, Performance, Quality & Traffic Monitoring
Using customizable criteria and performance thresholds, ReliaTel monitors the aggregated overall infrastructure, individual components down to the circuit level, and network connectivity layers to continuously detect:
- Health and availability status and issues
- All faults, exceptions, informational events
- Fatal, panic, or significant errors
- Sudden outages, failures, connectivity loss
- Operational anomalies
- Key performance indicators, metrics, trends or degradation
- Service level deterioration or SLA violations
- Voice quality, MOS, traffic, call detail records (CDR) & call handling
- Capacity metrics, data, and trends
Issues are detected as they develop to provide the earliest possible opportunity for automated or manual intervention. Customizable thresholds define the desired component health and performance ranges, and continuous analysis immediately detects out-of-range conditions. Alarms are automatically generated, enabling staff to take pre-emptive actions or perform preventative maintenance. Through ReliaTel, adverse conditions are rapidly resolved and overall Mean Time to Repair & Restore (MTTRR) is reduced to deliver the highest possible availability and service levels.
Non-Intrusive Fault & Availability Monitoring
ReliaTel supports a wide variety of connectivity options including: dial-in, dial-out, polling, network, serial attached, buffer box, SNMP, and many others. Monitoring is non-intrusive, using agent-less, protocol-independent communication methods that impose no performance impact on devices or the network, no maintenance headaches managing numerous agents and agent versions, and no security concerns.
ReliaTel also monitors the physical environment in which voice systems and networks operate including thermostats, humidistats, sensors, contact closures, and security devices to provide a complete fault management solution for the entire voice and data infrastructure. |
