ReliaTel automates VoIP, PBX, IP Voice, and IT Network management to speed problem resolution, expedite preventative maintenance, reduce mean time to repair, and improve overall service levels and reliability.

Using ReliaTel’s highly flexible and powerful automation tools, Telecom, IT, and Network staff can:

• Automate VoIP and Voice Network Operations and Recovery
• Automate PBX and CO Switch Operations & Recovery
• Automate IT / IS System & Network Operations & Recovery
• Automate Fault Response and Alarm Resolution
• Automate Performance Testing & Response Analysis

Customizable automation enables staff to solve recurring problems once, and then automate resolution of all future occurrences to prevent quality and service degradation. Further, ReliaTel automation reacts to adverse conditions and resolves problems at machine speed, rather than human speed, further expediting recovery and service restoration.

ReliaTel automates both routine maintenance and recovery processes through completely secure responses to potentially high-risk situations. A wide variety of management and administrative tasks are safely and easily automated through ReliaTel, including:

• Automatically acknowledge and clear alarm conditions
• Initiate corrective and / or emergency procedures to revive crippled or failed systems
• Automatically shut down, start up, initialize or activate systems, processes or applications
• Initiate restore or recovery processes based on specific device conditions
• Automatically reset passwords
• Initiate scheduled or periodic maintenance procedures
• Initiate custom actions to perform routine or exception-based processing
• Automatically enable local/remote standby or alternative processors in emergency or maintenance situations.

Through ReliaTel automation, users reduce the necessity for manual intervention or maintenance, eliminate repetitive tasks, enforce established business processing rules, and reduce human errors.

Automation Streamlines Operations and Preventative Maintenance
ReliaTel automatically performs scheduled system-wide tests of infrastructure components to validate optimal operation, response, and performance. Analysis of all test data pinpoints components or connections experiencing performance degradation or problematic operations, and staff is immediately notified of necessary intervention or recommended maintenance actions. Interaction with third party tools can also be automated, such as automatic generation of third party trouble tickets or initiation of third party applications. ReliaTel automation reduces manual intervention, human errors, and maintains business rules to ensure that the best practices are followed and the best service levels are achieved.