ReliaTel’s Statistical Analysis & Reporting facility analyzes VoIP, PBX, CO Switch, and IT Network alarm and performance metrics, and delivers the key management and operational reports necessary to achieve and sustain top service levels.

Through ReliaTel’s extensive reporting capabilities, Telecom, IT & Network staff can easily produce strategic and tactical reports for all aspects of the business infrastructure including:

• VoIP System Alarm & Performance Metric Reporting
• PBX Alarm, Fault, & Performance Analysis & Reporting
• IT Infrastructure Alarm Trending & Performance Reporting
• Converged Network Performance Analysis and Trend Reporting
• Contact Center Performance Analysis & Reporting
• Application Performance Analysis and Reporting

Statistical Reporting Reveals Bottlenecks, Hot Spots, and Key Trends
ReliaTel statistical reports identify critical operational issues, performance trends, and alarm patterns at both the aggregated infrastructure level as well as a granular device, user, or individual call level.

Using customizable parameters and formulas, ReliaTel generates comprehensive text-based reports, charts, and graphs that provide the actionable data needed to:

• Pinpoint operational bottlenecks & hot spots
• Track problem frequency and duration
• Analyze global or granular Mean Time to Repair
• Identify recurring problems, thresholds exceeded, and performance anomalies
• Prioritize preventative and emergency maintenance
• Scrutinize user activity and access
• Assess staff responsiveness & effectiveness
• Deliver governmental and regulatory data & statistics
• Track SLA deviations and compliance

Users can optionally set specific threshold criteria to be compared with collected alarm and performance data, and automatically trigger alarming and custom notification should the set threshold be exceeded.

Through the ReliaTel web-based GUI, users simply point and click to instantly generate pre-defined reports, or customize reports with specific devices, timeframes, content or layout to meet individual user and department needs. Reports are presented in Adobe PDF format, Excel spreadsheets, or Comma Separated Value (CSV) for import to other applications.

Report generation can be pre-scheduled for automatic delivery on a periodic basis, with optional delivery to specific e-mail destinations or printers. All report generation is fully secured through the ReliaTel user permissions and security settings.