ReliaTel automatically generates customizable alarms based on any VoIP, PBX, IP Voice, and IT Network event or metric, and immediately notifies IT, Telecom, and Network staff of issues as they are developing.

Using comprehensive automated alarming and notification facilities, ReliaTel provides the critical early warning necessary to prevent service degradation and outages throughout every aspect of the business infrastructure, including:

• VoIP System and Network Alarming, Notification and Escalation
• VoIP Service Level Alarming & Notification
• VoIP Quality & Performance Metric Alarming, Notification, & Escalation
• Voice Traffic Threshold Alarming, Notification and Escalation
• PBX / Switch Alarming, Notification and Escalation
• IT/IS System & Network Alarming, Notification and Escalation
• Contact Center Alarming, Notification and Escalation
• Application Performance Alarming and Notification
• Call Detail Record (CDR) Alarming, Notification and Escalation
• Performance Metric Alarming, Notification, & Escalation
• Fault Alarming, Notification and Escalation
• Service Level Alarming, Notification and Escalation

All messages or metrics are immediately analyzed against established criteria and performance thresholds to determine if alarms and notification should be triggered. Alarming and notification criteria is fully customizable, and alarms are multi-layered by severity to differentiate low priority events from critical, urgent events.

Alarms are presented with customizable text, rather than cryptic codes, enabling staff to rapidly recognize issues and take action. Users quickly and easily manage alarms directly from the web-based ReliaTel Management Interface, and a complete log of all alarm management actions is maintained to provide a comprehensive audit trail.

Automated Notification Delivers Critical Early Warning
ReliaTel delivers automated notification to all local and remote IT, Telecom, and Network staff based on any customizable criteria. The ReliaTel Notification solution will:

• Activate Beepers and send Alphanumeric Pages to specified recipients
• Generate and send emails to specified recipients and addresses
• Initiate outgoing telephone calls to specified recipients
• Deliver custom voice announcements via the telephone
• Communicate specific variable details regarding relevant problems or issues
• Append and transmit specific codes to indicate the severity and urgency of issues
• Receive and interpret codes entered by recipients to trigger pre-determined actions, including acknowledging alarms, clearing alarms, executing corrective maintenance, and initiating problem responses or recovery actions.
• Provide a comprehensive audit trail to assess the “who, what, when, where and why” details of all alarm triggers, notification messages, acknowledgements, actions, user responses, and results throughout the entire notification process.

Extensive escalation capabilities ensure that notification is received and acknowledged, and escalation criteria is fully customizable to accommodate a wide variety of scenarios and schedules. In addition, ReliaTel can automatically generate and update trouble tickets within popular trouble ticket solutions.

The ReliaTel Notification Solution is designed to provide the critical early warning and continuous awareness IT organizations need to:

• Increase visibility and responsiveness to critical events, issues, or conditions
• Decrease average Mean Time to Repair for critical problems or failures
• Minimize service degradation, user impact, and service outages
• Reduce personnel and travel costs using interactive remote action and resolution capabilities
• Significantly increase service levels and infrastructure reliability