ReliaTel provides a unified, vendor-independent way to monitor and manage the diverse voice networks and technologies customers rely on. Through ReliaTel’s voice traffic performance reporting, carriers can ensure customers’ voice performance levels are aligned with customers’ voice technology needs and business objectives. Beyond routine alarm reports and typical network metrics, ReliaTelprovides customized voice traffic and quality of service reports for each customer’s environment, based on each customer’s needs. ReliaTel monitors, analyzes, and alarms based on these quality of service metrics to ensure consistent VoIP network performance and call quality.

Develop Value-Added Services
Carriers can leverage ReliaTel to develop value-added services that create competitive advantage. You can use ReliaTel to establish and maintain the customized thresholds necessary to deliver quality voice services and efficient voice network operations for each customer. Once established, ReliaTel’s full suite of reporting provides the actionable data carriers require.

Report With Confidence
ReliaTel turns the PBX, VoIP, IP Telephony, and voice network information gathered into intuitive, customer-specific reports. Carriers can leverage these valuable documents to:

• Demonstrate the quality and capability of the managed services delivered
• Identify additional opportunities for technology upgrades and expansion
• Pinpoint ways to optimize customer’s operations and reduce customer’s overhead