Increase Operational Efficiency Within Your Support Organization

Your customers cannot tolerate downtime. And your business cannot afford unmet service level agreements. With ReliaTel, you can avoid both of those uncomfortable scenarios.

ReliaTel enables carriers to proactively detect and automatically resolve fault conditions before customers report problems and/or service is disrupted. And because it gives carriers unparalleled visibility into their hardware and infrastructure, ReliaTel significantly reduces mean time to repair

Detect Performance Issues Before They Materialize
The visibility and in-depth monitoring capabilities you’ll gain with ReliaTel give you the power to detect performance issues very early, before they compromise your service delivery. And with its robust diagnostic capabilities, you’ll be able to locate the problem and have direct access to correct it no matter where it physically occurs.


Key Capabilities

Real-Time Fault & Performance Monitoring

Automated Alarming, Notification and Escalation

Interactive Management Map

Interactive Knowledge Base

Full Audit Trail and Diagnostic Logs

Immediate Cut-Through Access to Diagnose & Resolve Problems
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Business Service Assurance
 
 Converged Infrastructure
 Assurance
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 Contact Center Management
Service Level Management
 
 Manage Customer SLAs
 Reduce MTTR
 Proactive Monitoring Approach
Network Performance Management
 
 Voice and Data Operations
 Management
 VoIP Performance and Call
 Quality Management
 CDR Analysis and Reporting
 Download White Papers
Managing VoIP Performance
Sun Server Provisioning
Redhat Server Provisioning
Windows Server Provisioning
Windows 2003 Provisioning
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ReliaTel Technology Overview
Avaya Management Solution
Cisco Management Solution
Nortel Management Solution
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