ReliaTel virtually eliminates the potential for call center downtime by monitoring and managing the performance of carrier systems with greater levels of visibility and control than ever before.

In a single, intuitive solution, ReliaTel monitors all components of your mixed contact center technology environment. The diversity of technology in contact centers – which may range from standard voice and data equipment to contact center server applications (e.g., predictive dialers, automatic call distribution and interactive voice response) – often makes maintaining optimal quality and availability a challenging task. ReliaTel changes that, enabling superior quality control in a change-centric environment.

A Proactive Approach to Management
With ReliaTel, carriers can identify bandwidth utilization and capacity planning issues within their TDM and converged IP-based contact center solutions. If your applications are delivering less-than-optimal performance, you will know it well ahead of a potential breakdown. ReliaTel gives you that fault-recognition power so you can remain out in front of potential problems.