Request Tech Support
Technical Support Request for ReliaTel and STEPAR
All of the information on this form will be used to help determine the nature of your technical support needs. The information requested is consistent with the information typically requested when support requests are made via telephone. For urgent technical support requests, please call Tone Software Technical Support at 714.991.9460. Please fill out the form completely to expedite a resolution. Required fields are indicated with an
*
.
Contact Information:
Name: *
Phone:
*
E-mail: *
Fax:
Title:
Company: *
Address:
*
Address2:
City:
*
State / Province:
*
Zip Code:
*
Country:
Product Version:
*
2.4.0
2.3.0
Indicate Platform:
*
SUN Solaris
Red Hat Linux
Platform Version:
*
Problem Description:
*
Describe the problem as briefly and accurately as possible.
Include the
exact
error message.
What is the functionality that is not working?
*
When did it last work?
(General time frame)
*
What was the
last change
made to the system
(including upgrades to a new version or release of either
an operating system or ReliaTel / STEPAR)?
*
Select Priority of Problem:
*
Medium
High
Low
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