TONE Support personnel are available 24 hours a day, 365 days a year to provide around the clock assistance and technical support to TONE's valued Clients. All Technical and Management personnel are also on call 24 hours a day.
The Anaheim Corporate Support Center Hotline is fully staffed from 6 A.M. to 5 P.M. Pacific time to accommodate clients in many geographic areas.
Clients requiring technical support or assistance during normal business hours can utilize TONE’s Hotline Support as follows:
- Call (714) 991-9460 and dial extension “2301” for Technical Support.
- You will then be immediately transferred to a TONE Technical Support representative.
- Optionally, you may compose an email stating the nature of your issue or request along with your complete contact information and email it to mailto:support@tonesoft.com.
- You may also utilize TONE’s online Technical Support services available at http://www.tonesoft.com/support/
Online, Web-based Support, Documentation, How-To’s and FAQs
TONE provides convenient, 24x7 online technical support directly from the Support section of TONE’s Corporate website www.tonesoft.com . The TONE online technical support Web pages provide users with convenient, downloadable product support information f rom anywhere in the world, any time of the day or night.
Using any standard Web browser, Clients can utilize TONE’s Online Support to:
- Request a Login and Password to access the online Technical Support pages
- Report technical issues and request product support
- View and download all current product maintenance releases and updates
- Browse and download full product documentation
- Learn helpful product tips and How To’s
- Access Frequently Asked Questions regarding a wide variety of product-specific topics
Support Requests placed through the Online Support pages are immediately recorded in TONE’s Progress Tracking System and receive priority handling to expedite a response and resolution for each Client.
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