TONE’s commitment to Client service and support doesn't stop at the end of the business day. Clients requiring immediate technical support after standard business hours can access on-call technicians 24 hours a day, 365 days a year.

Critical Support Issues
Clients with critical technical issues can call (714) 991-9460 to access the Technical Support After Hours Call Center and follow these procedures:

1. When the automated system answers, stay on the line, and “Hold for more Options”. The call will be automatically routed to the after hours attendant.
2. Notify the attendant that a critical support issue requires immediate attention.
3. The attendant will promptly contact the TONE on-call technicians and instruct them to contact the Client.

A TONE technician will respond directly to the Client within 30 minutes. Clients should ensure they provide a valid phone number where they can be reached.

If, for any reason, Clients are unable to reach the Technical Support After Hours Call Center at the 714-991-9460 number, please call 714-843-8325 and ask the attendant to contact the on-call technician.

Non-Critical Support Issues
Clients with non-critical technical issues can call 714-991-9460 to access the Technical Support After Hours Call Center, and follow these procedures:

1. When the automated system answers, stay on the line, and “Hold for more Options”. The call will be routed to an after hours attendant.
2. Notify the attendant that a non-critical support issue requires attention on the next business day.
3. The attendant will record the pertinent information, and notify TONE technicians of the issue. TONE technicians will process the request and respond to the Client the next business day.