Anaheim, CA Tone Software Corporation, a leading developer of enterprise-wide business software solutions, delivers ReliaTel, a powerful management tool enabling corporate telecommunications departments to monitor and control multi-vendor telecommunication devices from one location with an integrated look.  The system reduces the cost of maintaining in-house corporate voice systems, simplifies global monitoring, and provides a complete audit trail of alarms for each device.

ReliaTel consolidates voice system management for increased simplicity, cost saving, and reliability, said Tracey Whitney, Director of Marketing  at Tone Software Corporation.  Whether your goal is to self-maintain multiple voice systems at one company, manage multiple systems at multiple companies, or you simply want to audit your service provider’s performance, ReliaTel is a more comprehensive and cost effective solution than a patchwork of proprietary tools,

A single convenient application, ReliaTel gives authorized staff complete control of multi-vendor voice systems.  The system enables authorized staff to control local and remote devices, enabling global monitoring from one location with a common interface.  With no need to buy multiple management packages or depend on outside monitoring centers, maintenance and staff training costs drop dramatically.

ReliaTel’s automatic alerts immediately notify staff of potential difficulties, enabling them to quickly diagnose problems and take action to prevent service outages.  In addition, a powerful Java-based GUI allows staff to remotely control each device as if they were standing in front of it.  Consequently, the system eliminates waiting for a service provider to spot problems, and allows staff to avoid time-consuming manual checking of devices for error messages.  As a result, staff using ReliaTel quickly resolves potential problems and boosts voice availability.

Customizable alerts notify staff by e-mail, video display, alphanumeric paging, trouble-ticketing systems, and text-to-speech processing.  Staff may set alarm escalation based on the device, problem length, and number of alarms. Additionally, ReliaTel maintains a complete audit trail of alarms for each device.  These can be used to analyze system problems and generate customized reports.

ReliaTel’s open architecture makes it adaptable to a changing network environment.  Connection options include dial-in, dial-out, polling, network, serial attachment, and SNMP.  The system also monitors the voice system environment through thermostats, humidistats, and contact closure devices for a total telecommunications management solution.

Based in Anaheim, CA, Tone Software Corporation has strategic partnerships with IBM, AT&T, Hewlett Packard, and Sun Microsystems.  For more information, call (800) 833-8663, fax (714) 991-1831, e-mail info@tonesoft.com, visit the web at www.tonesoft.com and www.reliatel.com, or write to 1735 S. Brookhurst Street, Anaheim, CA  92804.